Avis Car Rental - North Little Rock, Arkansas

Jubilee Whiteseven

Do not rent a car from here! I pre booked online and paid in full. When I got there, they denied me the car based on a credit check. It has been 7 days and I still have not received my refund for the car I never got to drive! They should not even be allowing people to pay and book if they aren’t approved to drive it. Horrible experience I’ll tell everyone I know.

Will4

New update: they credited me 200.00 of the 300.00 I had to pay, I will say it again DO NOT book with AVIS, try someone else, they turned my trip upside down after planning it a year in advance. Do not believe "Plan with confidence. Because for 75 years, we've only had one plan. To make sure you keep yours. Start your Avis Experience today!" That is NOT true.

DO NOT DO NOT DO NOT rent here! I would give them zero stars if possible. I booked a transit van almost a complete year in advance, 4 hours before pickup I'm called and told they don't have the vehicle available or anything else for me. Eventually I'm told they can give me a minivan, but I have to pay the extra money it will cost, passed me around on the phone to no fewer than 4 people, the last of which assured me no one could adjust the price for me. This of course is not true because I've had it done numerous times on travel when the vehicle reserved is not available. This left me scrambling to find a vehicle for 10 passengers that needed to leave at 2am to make it to our destination and important meetings on time. Of course, I wasn't able to, had to pay 300.00 extra for a rental through budget for 730am. Explained all of this to Avis customer service and after several "we are sorry'" When ask for at least being given back the 300 extra I had to spend. I was told they couldn't do it because I didn't rebook with Avis. They literally work out of the same desk at our airport. You pick up budget rentals ant the Avis counter and vice versa. This was my worst experience with a rental car company ever. Felt like a bait and switch, reserve at one price, then when it's too late for you to do much else, tell you that vehicle isn't available, but I can give you something (smaller I might add) for almost twice as much. They knew I couldn't change my trip completely on that short of notice.

UPDATE: I did contact Avis through the message below. I promise I cannot make this up.

They can give me 100.00 back but not the whole 300.00 because I booked budget instead of AVIS. I am telling you guys DO NOT use them, this is crazy. I didn't book again with them because AVIS customer service said nothing could be done on adjusting the price. NOW it's well we would adjust it, but you didn't rebook with us.

tanish ahamed

Elnora has out done her self with such a good job !

Robert Rohrig

I have been Avis Preferred for over 30 years. Every time I come to Little Rock (once a year) it’s the same thing, no cars and an incredibly long wait as they wait for returns to wash and get them ready for rental. 2 1/2 hours to get a car. This location should just shut down as they destroy Avis’ reputation. If I could rate as a zero I would have.

Steve Tomblin

We had the absolute worst experience with AVIS for two straight days. But, these guys! These guys went above and beyond for us to get us back on the road. Mario and Phil are definitely the guys to see if going through AVIS. They actually care. If he isn't already, Mario needs to be a manager and/promoted in the company. Take pride in employees like him. Without them, AVIS would be the absolute worst choice for rental cars.

James Worrell

I’ve been renting vehicles from this location monthly for 6 six years now and would never go anywhere else.
1) Mario, The manager has consistently found a way to go the extra mile for me. He has always helped me in a pinch, regardless of what it is.
2) This location has better rates than the airport location.
3) Every time problems arise, they always find a way to make good on them and turn my lemons into lemonade.
Customer service ? ?

Matthew Wood

Made a reservation and paid in advance and when the time came, they had no cars. I'm understanding. I know things happen, so they ensured they could have me a car the next morning. I double checked to make sure it was good. So I come up the next morning for my reservation and yet again there is nothing available. The rep at the counter told me there was nothing he could do and no one he could call. The representative on the phone said they wanted to charge me AGAIN to pick up at a different location despite this being their mess up. Than he had the nerve to catch an attitude with me. I'll never use this company. Terrible customer service. Do yourself a favor and use a different company.

T P

We have rented here a few times but this past week we had the worst customer service - sorry attitude experience ever. I can only assume the employee was having a bad day and decided to be an a$$ to customers because of his sorry life. Here is what happened: We gassed up to return the vehicle within just a few (less than 3 miles) of the car return location. Filled it until the auto sensor clicked the pump off. Drove to the Avis location at the mall, just a couple of miles. The Avis employee insisted the tank was NOT full and we MUST go finish filling it because the gas needle was not 100% on the full line. We then drove another 2 miles back to a near by station, the tank would accept only FORTY CENTS worth of gas before clicking off. That's right FORTY CENTS!!! I hope that forty cents is adequate compensation for all the bad reviews I intend to leave.