Cineplanet 16 - Atoka, Tennessee

Lei Lei

While I didn't have that many problems here, I do wanna mention a couple of things I did have a problem with. I do not think the lights dim that well. I got a seat unconventionally underneath a light. Fine by me, but the light wasn't as dimmed like the others. Also I do not know if it was Wicked or the projector, but the screen was pretty dim. Ive been to other screenings in this theater and their screens aren't dim like this one was. Last thing was the bathroom, I stepped in pee about 2 times while trying to do my business. I know all of this is not entirely your fault. But these are some things that hopefully will be fixed. Oh and ONE more thing, today they had a sign saying if you had a ticket just go ahead and walk on in. And in my opinion that's pretty dangerous because you do not know who could walk in.

Ash Mc.

I have tried support our local theater, but it is to dirty to keep coming. I dont buy the popcorn anymore because its stale. The bathrooms are disgusting! They dont look like they clean them at all, there is dust on everything, no lights working, the doors have layers of dirt and oil, and so on.

Shane Herman

We meet some friends at the theater to see the new Twisters movie. We like this theater. Seats are very nice. You can't beat seeing a movie like Twister in a theater. The line was long as they were not selling tickets outside. You had to buy them at the food counter. That makes for a long wait.
We did purchase our tickets online. If you do that and don't need popcorn and drink you can just walk in and go to the spot were you go in to the movie. No waiting in line. They were doing a pretty job of getting you food and drink fast. So it was not to bad. Movies are still a good time to our family.

Heather Hawkins

We went to see Moana 2 and the movie messed up the whole time! We complained at the beginning but we really wanted to see if it would get better so we sat for a little bit longer ( like 5 min) after we complained. The movie was still glitching out and messing up so we complained again. We were told we can get our money back or wait for them to rewind and fix the movie. We got about 15 min later and still no one rewound it. Then it started messing up really bad. It was so loud it hurt everyone’s ears.
We got right to the part where one of the main characters got hurt and couldn’t watch anymore of it because it wasn’t fixing no one rewound it or even came in to check on us. We decided ( pretty much everyone left in the theater) as a group we went to get a refund. The owner told us we only had 2 min left and he wasn’t giving us a refund….. one of the other employees said we still had 30-40 min left ( of course we did because we just got to the part where it gets dramatic).

The owner then called the cops on us.
When the cops got there they said they there is nothing they can do unfortunately because it’s a civil situation. But he did say they have to go there more than they want to for situations like this.

We even asked if the owner could just rewind the movie and let us watch it or if he would let us come back in another day to watch it. It was a no go for the whole thing. The other three employees felt bad for us and wanted to help us but had no authority to do so.

Even when the cops got there the movie was still messed up. It was so loud you could hear it in the lobby and the owner refused to go turn it off.

All that to say this guy was a jerk and if you had principles I wouldn’t go there.

Lori Self (Lori S)

This theater gets worse & worse. It's dirty, there's trash literally piled up in seats in the theater we're in. Movie starts at 2, a sign taped to the doors says they won't unlock the doors until 1:45, but didn't actually until 1:48, so we stood in the cold. Can't buy concessions until after the movie starts, the 1 Employee who is here is only selling tickets, he hasn't even made popcorn. We're done. The convenience of going to the Movies in Atoka will only go so far, & then we'll just go to Bartlett where the bathrooms are clean, the popcorn is for sale & we don't have to move trash out of our seat b4 we sit... I've heard that the owner is awful to work for & I think that shows as the theater is clearly understaffed. Do better.

James Christy

Went to see Moana 2. Movie skipping freezing making horrible sounds. Manager claims we stayed to 2 minutes left in movie. With all the skipping and freezing still 40 minutes left. We put up with nasty bathrooms because of convenience and good seats and view. But we bought 11 tickets. Nonrefundable. Not to mention the consessions. So we disputed charge with credit card company.
Let me know when you have a rational owner.
I don't ever speak negative of business for one time issues. And typically when you tell management the problem they address it. Bit this is completely unacceptable.

Mary Briley

The movie was the best and only thing about this place. I literally had to hold my nose the entire time. It smelled horrible like a dead rodent. First we had top row seats which were all broke. Went to the front and the lady said just find another seat. So we moved to another seat. Then had to move again because someone just got this seat. So we searched for vacant seats and sat down. Then I guess they sold this seat after we sat down and the little guy that works there was coming to tell us to move. I said we literally have moved twice. The lady at the front said just find you another seat. So he sat them in a different location. (To the people that we had your seats I’m sorry.) First off if the seats are broke why sell at ticket for them. The place needs to be cleaned up, better service, seats repaired. The movie skipped a few times. The two of us just spent 41.50. Which is ridiculous for what we experienced. I use to love going here. Needs better management

Chad Cox

No front end tickets. Better to buy tickets online. No directions on were to get your tickets inside. Found out it's though concessions. But what if you don't want concessions. Lacking management very bad. Place looks run down. Needs a lot of improvement.