Mandalay Homes

I have not seen many reviews for Mandalay Homes in Arizona and wanted to share my experience as the building process continues. Since I first viewed the Mountain Gate Community model homes, I knew this was going to be the builder for me. I began my contract in Oct 2020 and have been visiting the site with growing excitement as everything comes together. I did have a few concerns that were address by the VP of Construction, Tim Vargas, who was able to explain the process and reasoning behind a few of my concerns. Communication with Mandalay has been satisfactory, email being the main source of communication. At one point I started psyching myself out reading some of the reviews about this builder, but so far they have been great. I'll continue my review as the building and administrative process continues.

Be cautious if you are looking to purchase from Mandalay. Seems to be a decently built home but they clearly appear to be in cost cutting mode in all facets of their operations, including their employees. They significantly reduced the number of options available and they laid-off one of their realtors, Sharon Wilmeth. Sharon was fantastic and created the best first impression possible for the company and frankly she was a large reason my wife and I were even considering one of their homes. We will find another builder. How you treat your people, your greatest asset, speaks volumes about your business.

I appreciate getting a text message to alert me that the technician is on the way. This is one of the few services that I can count on! It’s so nice to have someone show up when they say they’re going to show up! Glendon does a fantastic job and is easy to work with; we are always happy to see him!

I am a real estate agent who worked with Mandalay Homes, to construct our beautiful home in the Granite Dells in Prescott, Arizona. I also sold 4 other homes in the same neighborhood so I have worked with Mandalay 5 times in the past year! They are wonderful. Their product is exceptional, the sales team (thank-you Sharon Wilmeth and Michelle Singer) were incredibly helpful and the construction crew (thank-you Cletus, Donna and Eddie) were very thorough. The construction projects finished in a timely manner. I could not be more pleased and highly recommend the energy-efficient Mandalay homes and their teams!

Glendon was flexible with my work schedule when I needed to change the appointment time. He changed out my smoke detector batteries which gives me peace of mind. He was friendly and thorough with my quarterly service.