Sutter Amador Hospital - Jackson, California

Megan M.

When the ambulance driver said they were going to Sutter Amador I was so happy that it wasn’t Dignity in San Andreas but after our experience I am questioning if it was the better option . I was so disappointed in the care my husband received after a car accident. He was having neck pain but they didn’t put him into a neck brace for almost two hours after the incident. He was parked in an uncomfortable chair in the hallway for the entire 5 hours he was there while experiencing back and neck pain . No one offered him a blanket or water during that entire time. He was not updated on what the game plan was. It was an awful experience I am very disappointed.

Gail M. H.

I brought my husband into ER 10/14/24. From the second we walked in the door we were greeted with compassion and empathy! Within 45 minutes my husband had multiple tests done; blood work, x-rays etc. Coyote, the ER nurse helping us was amazing.

It took us a while to get checked into a room but my husband was constantly being attended to by the nurses and the PA( sorry , I do not recall all of their names).

Once my husband was checked into a room, the constant care was amazing! 2 day stay in the hospital, my husband feels much better and is home healing.
Thank you Sutter Heath!

Lisa L.

How have you idiots not killed more ppl? I have had nothing but one misdiagnosis after another at your ER. First it was your er Dr telling me i have a torn tendon and not a blood clot only to find out 3 months later when i fought like hell to get tested for a clot that i infact had one and it broke off and went to my lungs. Then i take my daughter in there jan of 2024 for what you said was a broken ankle and you splinted it then again in Oct 2024 she hurt it again and you tell me her ankle is once again broken but you have no way of casting it so i take her to her dr who re xrays it and tells me not only is it not broken anywhere but it has never been broken. Then i spend half a day in there yesterday because my tonsils are swollen and pussing and you tell me nothing is wrong with my tonsels and its just pharyngitis and to take advil and eat a popcicle. Come to find out i have an inflamed infected impacted tonsel stone and did in fact need antibiotics and an ear nose and throat specialist to remove it. This hospitals ER shoyld be shut down or everyone fired and hire people that actaully made it through a real medical school.

Chase B.

To those with newborns/infants! DO NOT COME HERE! Whatever the circumstances, if your baby needs serious medical attention this facility lacks the experience and equipment to accurately diagnose and treat problems with your baby. The Dr they had in emergency was calling Sacramento Sutter Pediatric center for advice on how to further assist us, you can call advice yourself don’t let this guy do it for you! They were terrible when drawing blood, which was explained can be difficult with such a little one but the two nurses struggled and traded off until finally they were able to draw the blood they needed. At one point during their trade off they left the needle in my baby’s arms and both nurses took their hands off my baby and let him flail with a needle in his arm. Even the nurse at one point advised us that this facility was not ideal for us. My baby also got x rays twice, first time there was no protective equipment on myself or my baby, the second time we got protective equipment which I do not understand why we didn’t get PPE the first time. After all the tests were done and the Dr was explaining his findings, which was “I’m not sure I’m still on the phone with Sacramento Sutter pediatrics”, another nurse popped her head in the door and said she needed him elsewhere and without even completing his sentence or saying anything to us he just got up and left. After hours of this Dr being the middle man between us and proper treatment we finally decided to leave. At this point he tried to stop us and get us to sign an AMA form but after there was more delays and stalling we just walked out. Again I cannot stress this enough, I have never had such a terrifying and frustrating experience while trying to get help from a doctor. Coming here was a huge mistake that I will never forget and will never forgive myself for, I should have listened to the other bad reviews of this sub par facility.

Brittany C.

If I could give zero stars I would. I came in by ambulance and was put in a chair where I sat in a hallway for 7 hours with kidney stones. People who came in after me, left before me. Nobody bothered to check on me, keep me updated on when we were doing anything. I had to pull a random nurse aside and tell her what was happening with me and cry to her that I just wanted to leave before anything expedited. I have never felt so uncared for in all my life. I never got in a room and I had to ask for literally everything from people who weren’t even assigned to be working with me. This hospital is a joke.

Cassie M.

Got in right after we had an accident with a deer where the side mirror flew in and hit me in the face. Wish we went elsewhere. Nurses were rude and weren’t convinced the accident happened, instead questioned me about DV and wouldn’t let my husband in with me until I explained what happened to 3 different people. Shooting looks and being rude to my husband when he asked if people come in a lot because of the deer, one nurse was taking photos of my face for “my file” and gave him attitude and I quote “ zero.” We’re literally in the mountains and there’s dead deer along the road the hospital is off of. You see a brown man with tattoos and assume the worse? Shame. Here’s a photo of what smacked me in the face which match the exact abrasion I have.

H F.

There was blood splatters on the bed, the RN hates his job and it shows, puddle urine puddle on the floor- inside the room. The PA was nice.

Katherine H.

Been trying to access my daughter's medical records so I can send her to daycare and I've been trying to go through the website to submit the paperwork I need to and it won't let me and the person I talked to was no help. This hospital is a joke!!!