The W Karaoke Lounge - University City, Missouri

Wayne G. H.

Didn’t sing because it’s private rooms, but the place was very clean and very well decorated and themed. I was given a tour of the private rooms by Nico who was an excellent host. We were looking to sing in a public setting venue so we ended up going to top golf since it was only me and my wife.

Catherine F.

Overall everything was pretty good and my friends and I had a good time. Most of the employees were really nice, except a young man who was helping us troubleshoot some issues we were having with the system. I understand employees have bad days, but this employee was out of line with his attitude and commentary, that I even had to tell him to stop being rude to us. It’s a shame because the place looks so nice, and most of the employees had such a good energy. I would recommend this place to celebrate birthdays, but for next time, if you have issues with a rude employee report it immediately because that’s just unacceptable.

Kendra R.

The customer service at this lounge was inadequate. Despite canceling our reservation well in advance via the email address used for the initial confirmation, they refused to acknowledge our cancellation and charged us for the event we were unable to attend due to circumstances beyond our control.

This experience is particularly disappointing, as we have recommended the lounge to numerous individuals in the past. However, their unprofessional handling of this situation has led us to question their commitment to customer service.

Consequently, we will not be returning to this lounge, and we will no longer be recommending it to others.

We hope that future patrons will have a more positive experience with this facility for their special occasions, and that they will receive more understanding than we did.

Caitlin Z.

We went with a group of 13 and had the BEST time!! This activity and establishment was exactly what we needed yesterday!! So many laughs, songs, dancing and the service was great. Our server was awesome and we can’t wait to all come back!!

Joseph B.

The wife and I were invited here. We had a great time. Don’t know if they serve food though. All and all I would recommend this place if you like karaoke.

Rodney W.

I was invited to a birthday get together in one of the many private VIP rooms. They spared no expense in making these rooms beautiful. The room had its own private karaoke audio set up where you had full control. It has a u shape sectional with a low glass table in the middle, it also has a table for your food. I will definitely be renting one for one of my events.

Garrett R.

The room has a loud buzzing noise that we dealt with for 20 minutes only for it to get worse, when I asked them to fix it they interrupted us for 15 minutes which was just lost time that I paid for (still hard-cut us at our scheduled time). Their in-house system only played songs that weren't karaoke versions, and the YouTube launcher randomly skipped songs which ruined the vibe for 1/3 of people who were excited to sing next.

Its kinda crazy that this was both the most expensive karaoke room I've booked, and by far the worst service.

Edit to respond: No, they did not take 2 minutes. They had 3 guys that trickled in to look at it. No, the buzzing was not minor. No, I didn't factor that I elected a bigger room into the rating of the price (it's just not good for the service you'll get and the time they'll need to get things working, which plays with their idea of how the math works).
Does their in-house system allow you to cut voices? Maybe. But it's a karaoke place: wouldn't that be the default if that were the case?

jewjew Q.

Worst Experience Ever rooms are hot and small for that high price! They charge your card for expected reasons and the workers are liars and rude. I hated it! Go somewhere else and enjoy Karaoke more fun and cheaper else where. It’s not worth your money at all.