VA Loma Linda Healthcare System - Loma Linda, California

Alfredo E.

Buena muy buena

Edward P. J. I.

Pro: Most of the staff I've dealt with have been polite.
Cons: Everything else.

I've been laid out with bum knees for a month now. The problem keeps getting worse, and my primary care refuses to refer me to an orthopedist. When I tried calling my primary care I had to leave a message and was told I would hear back in 72 hours. I never heard back. 4 days later I'm calling again, and am told that their policy is actually to respond within 48 hours, so they were later than late getting back to me (they never got back to me). The phone operators are incompetent. I had to try 4 times today before I finally got through to a nurse. The operators sent me to a random social worker's voicemail, a busy sign twice, then I finally reached my primary care provider's nurse. She proceeded to judge me based on my age and said "Oh, I have a son that's your age. Your generation just wants everything instantly." Totally disrespectful. It's not an excessive sense of entitlement to expect you to keep the timetable you've provided me, and I've been very patient considering I've been unable to walk for a month at this point. Infuriating experience with VA Loma Linda Healthcare all around. They say that VA healthcare is rated higher than private practice. I call BS!

William H.

Best care ever and my best nurses in the world. I was so grateful for all the care I received… So thankful for all of them, I was hospitalized for almost 2 months and was very sad to have been discharged. Because they were like family and loved them all, I do miss them.❤️❤️❤️

Joe M.

My experience, you wanna know first foot surgery last February, Foot ended up worse than what it was then had another surgery in October and that left my foot even worse from the beginning. I should’ve left my foot alone and not even done. Nothing, now. I feel it’s getting close to losing my job because I can’t fulfill my duties because of the severe pain in my left foot, and nothing could be done about it so bottom line it sucks to be me! first two pictures are from first surgery. Next one is after the second. And the fourth picture shows how bad it is now

John-Henry C.

The Operator Phone System is the absolute worst.
VA decided to use a private company, who took on all the Veterans that worked the phones, then fired them. The phone workers now don't care about Vets.
So if you don't know an extension, good luck. The operators will either, give you the wrong extension after waiting for 12 minutes, never answer, or just hang up on you after waiting 12 minutes.
VA could have a phone directory to look up extensions online like its 2012, but that would mean they would care about us.

The doctors once you get to the hospital are great...

Mike T.

A RN called me to offer me a free tuberculosis test due to an outbreak. I said yes but did not confirm the date. 1 month later I get a $15 outpatient care bill for their phone call. Ridiculous money grabber and time waster. I now have to take time to write a dispute letter. I will no longer answer phone calls from RNs

Angelica P.

Unprofessional Call center rep MARCIA answered, then said one moment, she thought she put me on hold. As I heard her talking about creamer and what type of pods they have and saying thank you baby…and then some etc.

Then once MARCIA was ready from her personal agenda she returned to the call.

Apparently, their is lack of regard for veterans on the phone waiting versus coffee condiments, or their is just lack of respect from the top management in how leisurely call reps are permitted to conduct themselves.

Supervisor Deborah Howard stated she would pull and listen to the call.

I stand by my words and what I experienced.

Unfortunate, grown adult workers of the VA LOMA LINDA call center cannot provide a simple service.

Nat C.

How do you people sleep at night? Yet another Veteran took his life due to depression and lack of resources. Bryan Hereida, wherever you work, you should be ashamed of yourself!!! I pray to God mercy on all the people who play with human life the way you all do. Veterans deserve more than anyone else good healthcare and help in everything.
Despicable the way the VA treats people. I've seen this go on for over 10 years....it's sickening. 😥😥😥