Waterworks Rooftop Restaurant and Bar - Montgomery, Alabama

George Walker

This review is for Water Works Rooftop bar At Trilogy in Montgomery.
Went to have a few drinks and some snacks before a 7:30pm concert. Sunday 10/8. Got to the roof at 5:15, (bar opens at 4:00). Very comfortable rooftop lounge area only 2 other guests were there at the time. Didn’t see a hostess on the way in. We chose a table and sat down, waiting to order drinks. We continued to sit for almost 10 minutes. I decided to go into the bar to see what was up. I passed the now present Hostess and commented, “No table service?” And was assured yes, as I continued into a guest free bar with a bartender and a kitchen with two staff and No customers. The young male bartender, walked past me three times before I asked how to get a drink in this bar? I said we had been at our table for a long time with no service. I ordered two draft beers and the Charcuterie plate. It was 5:30. Went back to the table. Two more guests appeared. We waited almost 20 more minutes until a friendly and apologetic young (possibly management) woman told us that they didn’t have the beers that I ordered and did we want something else. We ordered in stock draft beers and told her that I had also ordered the Charcuterie plate, and that we had now been there for 45 minutes with no food or drinks. Shortly (5 minutes) we were served two complimentary beers, that were good, no food yet. So… 15 minutes later, (6:00 pm), our plate was delivered with excuses and apologies. The prosciutto and salami were typical, the fruit and nut accompanying were satisfactory, the bread was stale ( yesterdays bread). As we nibbled the meats and fruit, we finished our beers and we had not had a service person come by in 20 minutes with empty beer glasses on the table. Two more tables of guests had arrived. I had to go back into the bar, new female bartender. Three guests at the bar, with drinks. I asked her why is it so hard to get drinks in her bar. I ordered more draft beer. She asked which beers, I said what do you have? She didn’t really know and didn’t offer me a menu. I just said “you choose “. 10 minutes later our beer was delivered. No charge. Everyone was pleasant and polite, but didn’t seem to realize that bars make money by actually selling food&beverage and that empty glasses on tables are a sales opportunity with accompanying tips. A Bizarre experience with a nice view and comfortable seating. Something is askew with the system of order and delivery, if there is one.

M K

Erica (bartender) and staff were very friendly, nice atmosphere, and I had the Rooftop Pizza ? which was fresh and amazing! Highly recommend!

Richard Patino

I'm disappointed to say that my fourth visit to this rooftop restaurant/bar in Montgomery, Alabama, was another letdown. Despite boasting an excellent location with stunning views and ambiance, management seems to struggle with basic operations. The menu, already limited to around 10 options, was further reduced as they were out of 7 items. I attempted to order a martini, only to find they were out of olives. I then asked for a beer, which they provided, but when I requested another, they were out of stock again. It's frustrating to see a great location squandered by poor management. A few suggestions: add some fans to enhance the comfort, tend to the plants to create a more inviting atmosphere, and work on maintaining a consistent menu and drink selection. With proper care, this place could thrive and be full every day. I hope they can turn things around.

July Fifteen

They really need to work on the service here. No hostess and a bit understaffed. Food a was a bit bland (rooftop pizza). Decent vibe outside on the rooftop. I ordered food and a few others that sat down after me received their food before I got my order. This would be a really nice place if they had better menu options and service. But service in America is pretty trash these days. This place is no exception.

Aaron Ellison

1. The hostess was nowhere to be found for 10 mins, so we stood there waiting for her to give us a seat. She complained quite a bit, mostly about the temperature despite sitting inside the AC most of the time.

2. No wait staff showed up to our table for 20 mins to even get our drink orders or let us know they would be with us to take our orders. Not even for waters.

3. One of the staff finally asked if we were helped and took our drink orders. After another 15 mins, they finally brought out waters but not our drinks so at that point we stood up and left.

The management was nowhere to be seen, the staff were constantly having conversation with one another and did not show any tenacity for their jobs. I can’t even rate the water, let alone the food. But the customer service was abhorrent.

Joe Mcclendon

The food was ok but the service was not good at all we waited for a very long time on food and drinks I went in to check on it everyone was just standing around talking it was so disappointing

Misty Merilien

I was given the wrong order that could have been life-threatening. The server never apologized, but the host did a great job making sure I was OK. The manager approved a 20% discount. But the original server never acknowledged he did something wrong.

Onedia Graham

This was the best CHILLAXN atmosphere I been to in Montgomery, Everything was was excellent especially the lemon drops the manager made for us. I had a wonderful mother's day and I'm glad my daughter chose this place, I will be back?!!! So please have those lemon drops on the drink menu. Y'all deserve the best!!!!!❤️❤️❤️❤️❤️